Returns & Exchanges
At Petstop, we want you to be completely satisfied with your new look. If your purchase isn't a perfect fit, you can return or exchange any unworn items with original tags within 30 days of delivery.
Initiate Your Return
Visit our online portal and enter your order number and email address to select the items you wish to send back.
Pack Your Items
Place the items in their original packaging, ensuring all tags are attached and the garment is in its original condition.
Attach the Label
Print the prepaid shipping label provided in the portal and securely affix it to the outside of your return package.
Drop Off & Refund
Hand your package to the designated carrier; once we receive and inspect the items, your refund will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing