Frequently Asked Questions
Everything you need to know about shopping the latest trends at Petstop.
How do I determine the correct size for my order?
Each product page features a detailed size guide with specific measurements. As fit can vary between different styles and brands, we recommend checking your measurements against our charts before purchasing.
What is your return policy for fashion items?
We offer a 30-day return window for all unworn items with original tags attached. Items must be in their original condition and packaging to qualify for a full refund.
How long does shipping usually take?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your items sooner.
Can I track my order once it has been placed?
Yes, once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your shipment's progress in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options such as Klarna and Afterpay.
Do you offer international shipping?
Currently, Petstop ships to over 50 countries worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.